File size: 4,924 Bytes
4f30621
ff51f29
4f30621
 
 
ff51f29
 
 
4f30621
ff51f29
4f30621
 
 
ff51f29
 
4f30621
 
 
ff51f29
4f30621
 
ff51f29
 
4f30621
ff51f29
 
4f30621
 
ff51f29
 
 
 
4f30621
 
ff51f29
 
4f30621
 
ff51f29
4f30621
 
 
ff51f29
4f30621
 
ff51f29
4f30621
ff51f29
 
 
 
4f30621
 
 
ff51f29
 
4f30621
 
ff51f29
4f30621
ff51f29
4f30621
 
ff51f29
4f30621
ff51f29
4f30621
ff51f29
 
4f30621
 
ff51f29
4f30621
 
 
ff51f29
4f30621
ff51f29
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
label,n,correct,accuracy,precision,f1
Refund_not_showing_up,40,40,100.0,97.5609756097561,98.76543209876543
activate_my_card,40,39,97.5,100.0,98.73417721518987
age_limit,40,40,100.0,97.5609756097561,98.76543209876543
apple_pay_or_google_pay,40,40,100.0,100.0,100.0
atm_support,40,40,100.0,97.5609756097561,98.76543209876543
automatic_top_up,40,39,97.5,97.5,97.5
balance_not_updated_after_bank_transfer,40,33,82.5,76.74418604651163,79.51807228915662
balance_not_updated_after_cheque_or_cash_deposit,40,39,97.5,97.5,97.5
beneficiary_not_allowed,40,37,92.5,97.36842105263158,94.87179487179488
cancel_transfer,40,40,100.0,100.0,100.0
card_about_to_expire,40,39,97.5,100.0,98.73417721518987
card_acceptance,40,37,92.5,100.0,96.1038961038961
card_arrival,40,35,87.5,92.10526315789474,89.74358974358974
card_delivery_estimate,40,37,92.5,88.0952380952381,90.2439024390244
card_linking,40,39,97.5,95.1219512195122,96.29629629629629
card_not_working,40,39,97.5,86.66666666666667,91.76470588235294
card_payment_fee_charged,40,36,90.0,87.8048780487805,88.88888888888889
card_payment_not_recognised,40,34,85.0,82.92682926829268,83.95061728395062
card_payment_wrong_exchange_rate,40,37,92.5,90.2439024390244,91.35802469135803
card_swallowed,40,40,100.0,100.0,100.0
cash_withdrawal_charge,40,38,95.0,97.43589743589743,96.20253164556962
cash_withdrawal_not_recognised,40,39,97.5,92.85714285714286,95.1219512195122
change_pin,40,38,95.0,97.43589743589743,96.20253164556962
compromised_card,40,33,82.5,86.84210526315789,84.61538461538461
contactless_not_working,40,38,95.0,100.0,97.43589743589743
country_support,40,40,100.0,95.23809523809524,97.5609756097561
declined_card_payment,40,38,95.0,88.37209302325581,91.56626506024097
declined_cash_withdrawal,40,40,100.0,95.23809523809524,97.5609756097561
declined_transfer,40,32,80.0,100.0,88.88888888888889
direct_debit_payment_not_recognised,40,35,87.5,92.10526315789474,89.74358974358974
disposable_card_limits,40,37,92.5,90.2439024390244,91.35802469135803
edit_personal_details,40,40,100.0,97.5609756097561,98.76543209876543
exchange_charge,40,36,90.0,94.73684210526316,92.3076923076923
exchange_rate,40,38,95.0,86.36363636363636,90.47619047619048
exchange_via_app,40,38,95.0,95.0,95.0
extra_charge_on_statement,40,39,97.5,97.5,97.5
failed_transfer,40,37,92.5,90.2439024390244,91.35802469135803
fiat_currency_support,40,36,90.0,92.3076923076923,91.13924050632912
get_disposable_virtual_card,40,38,95.0,95.0,95.0
get_physical_card,40,40,100.0,95.23809523809524,97.5609756097561
getting_spare_card,40,39,97.5,97.5,97.5
getting_virtual_card,40,39,97.5,90.69767441860465,93.97590361445783
lost_or_stolen_card,40,38,95.0,86.36363636363636,90.47619047619048
lost_or_stolen_phone,40,39,97.5,100.0,98.73417721518987
order_physical_card,40,37,92.5,94.87179487179488,93.67088607594937
passcode_forgotten,40,40,100.0,97.5609756097561,98.76543209876543
pending_card_payment,40,39,97.5,97.5,97.5
pending_cash_withdrawal,40,39,97.5,95.1219512195122,96.29629629629629
pending_top_up,40,37,92.5,94.87179487179488,93.67088607594937
pending_transfer,40,31,77.5,88.57142857142857,82.66666666666667
pin_blocked,40,36,90.0,94.73684210526316,92.3076923076923
receiving_money,40,38,95.0,100.0,97.43589743589743
request_refund,40,39,97.5,100.0,98.73417721518987
reverted_card_payment?,40,39,97.5,92.85714285714286,95.1219512195122
supported_cards_and_currencies,40,39,97.5,92.85714285714286,95.1219512195122
terminate_account,40,40,100.0,97.5609756097561,98.76543209876543
top_up_by_bank_transfer_charge,40,35,87.5,92.10526315789474,89.74358974358974
top_up_by_card_charge,40,38,95.0,97.43589743589743,96.20253164556962
top_up_by_cash_or_cheque,40,39,97.5,100.0,98.73417721518987
top_up_failed,40,36,90.0,85.71428571428571,87.8048780487805
top_up_limits,40,40,100.0,97.5609756097561,98.76543209876543
top_up_reverted,40,34,85.0,87.17948717948718,86.07594936708861
topping_up_by_card,40,33,82.5,89.1891891891892,85.71428571428571
transaction_charged_twice,40,40,100.0,93.02325581395348,96.3855421686747
transfer_fee_charged,40,37,92.5,90.2439024390244,91.35802469135803
transfer_into_account,40,38,95.0,90.47619047619048,92.6829268292683
transfer_not_received_by_recipient,40,35,87.5,83.33333333333333,85.36585365853658
transfer_timing,40,36,90.0,87.8048780487805,88.88888888888889
unable_to_verify_identity,40,37,92.5,97.36842105263158,94.87179487179488
verify_my_identity,40,37,92.5,94.87179487179488,93.67088607594937
verify_source_of_funds,40,40,100.0,100.0,100.0
verify_top_up,40,40,100.0,100.0,100.0
virtual_card_not_working,40,37,92.5,100.0,96.1038961038961
visa_or_mastercard,40,38,95.0,100.0,97.43589743589743
why_verify_identity,40,39,97.5,95.1219512195122,96.29629629629629
wrong_amount_of_cash_received,40,36,90.0,100.0,94.73684210526316
wrong_exchange_rate_for_cash_withdrawal,40,35,87.5,89.74358974358974,88.60759493670886